Participant Payments

Participant Payment

When the participant payment page opens you will see a list of all your current events that you have created in your account .  This page only deals with payments. To manage the skiers registration details, you should go back and click on the Events button, and then clicking the appropriate Manage dropdown button, select the Participant option.

It should be noted that if the person has registered multiple skier’s, then only the person on whose account they are making the registration will be shown here. This is to make it easier for you to match up the payment in your bank account against the total cost for the account holders registration if they are registering for more than one person.

Each event has been broken down into various Statuses against which the entries will be listed.

In each section as well as the payment details, we display the Payment Type, Payment Method and Payment Status

The Reserved Entry Status are those entries that have been reserved but the skier has not yet paid for.

The Pending Entry Status are those where the skier says that they have made the payment through one of the bank transfer options but as yet you have not received the money or maybe it’s in your bank account but you have had a chance to process their entry. It will show whether these entries have been for the full payment or for a deposit payment if you have offered this option.

Deposit paid Status will show all those that have successfully paid a deposit but as yet not paid the balance.

Confirmed Entries include all registrations that were either paid for by credit card and therefore no further action is needed, or they were Pending but you have now received payment and have yourself changed their status to Confirmed.

Waiting List entries are those entries that were received when an event was full but that the skier was happy to have his name put on the waiting list and will have made payment. Should the skier not be given an entry, then their entry fee would need to be refunded.

Cancelled entries will list those skiers that wish to withdraw from the event. Initially the skier will have requested to cancel their entry, but it is then up to you to decide whether you are prepared to accept it.

Reserved entries, Deposit Paid and Confirmed entries require no action on your part.

The other statuses can be changed by clicking on the three dots at the end of the respective line and opening the drop down. I will go through the various dropdown options that there are for each of the statuses.

The Pending Entries dropdown gives you the option of simply confirming their entry once you have received the payment in your bank account.

Waiting List Entries. You can change these to Confirmed if you find that you can accept their entry.

Cancelled entries. If you are prepared to accept their request then click the Cancel option, but if not then you can click the Confirm button which will then change their status back to confirmed.

This report can be downloaded into a CSV file by clicking the export button at the top of the page .